The pressure is on to acquire and convert more customers. Get schooled, get started, here.
New customers are the lifeblood of every business, and every marketer faces the pressure of constantly having to determine who they are, and in what channels they can be found. Simply scroll to find out more or download our eBook.
96% of website visitors click without intention to buy, never before have consumers had more choice – luckily, there are dozens of ways to improve your conversion. Simply scroll or download our Better Conversions eBook.
Where are your new customers & what are they doing right now? Are you using the right data to segment them & the best tools to target them? With all the tools & technology in one place Salmat is your businesses acquisition specialist.
Only 22% of businesses are currently happy with their conversion rate – read about how to uncover the issues, unravel the complexities and learn how a few small changes, and smart updates, can yield quick wins for your business.
With over $7.5 billion spent in advertising in Australia - how will you justify your marketing spend? Read about how to ensure every channel you use is fully financially justifiable.
52% of consumers utilise at least 4 channels to connect to businesses. Our Better Conversions eBook shows you why investing in your contact centre or CX platform is so critical to customer conversion.
Did you know there are over 1,500 disparate marketing channels? Our eBook helps you choose the best, integrated approach which will help you get more customers in a cost effective, measurable way.
Only 19% of Australian companies are reported to have a fully integrated customer experience (CX) platform. Find out how to justify, present then onboard CX into your business.
From broadcast awareness, to targeting down to 200 homes – use a media offering specifically geared to find your audience and get more customers.
Deliver to 17 million Australians twice a week and make a huge impact on your acquisition targets.
Fueled by Marketfind, Helix Personas and geoTribes, access powerful tools to locate and target new customers.
Catalogues are read by up to 88% of recipients, an impressive engagement rate.
Engage and excite your audience where they are most comfortable – right in their own home. Salmat are acquisition experts with over 35 years’ experience and a nationwide distribution network. We know where your next customer is, and the perfect way to target them.
Salmat is the only ISO 9001 Quality Assured letterbox company with a national network of 18,000 distributors. And because we aim to keep our business as transparent as possible, we also provide statistically valid auditing for letterbox campaigns.
Using millions of Census and Household Expenditure Survey data records, combined with sophisticated algorithms, SwiftPlan lets campaign planners use a combination of 50+ targeting variables to increase the efficiency of letterbox campaigns.
More people in every age group read letterbox media than any other print media – and we can help you connect with them. Fuelled by our precise targeting methodology and in-depth market insights, our letterbox media solutions result in highly personalised communications that drive a higher response.
Expertise and best-in-class technology will deliver bespoke search and Facebook advertising to get your business more customers.
How would you like an 11:1 SEM eCommerce ROI over the next 2 years?
66% of customers who have researched online, went on to visit a store.
We have the brightest brains in the business to consult, and then develop, a tailored search campaign.
We are proud to have some of Australia’s best search marketing brains, together with access to world leading enterprise search and digital marketing technology. When you need to improve traffic and get more customers, you can count on our team to design, implement and manage a seriously effective search strategy.
We partner with Kenshoo, the market leading platform for managing, automating and optimising search engine marketing campaigns. With Kenshoo’s best-in-class automation and optimisation features at our fingertips, we can spend more time doing what we do best – getting results.
Reach those customers who didn’t convert on their first visit to your website. Re-capture users who’ve abandoned eCommerce transactions. Salmat creates retargeting (remarketing) campaigns that display your ads on those sites visited after people leave your website, driving them back to your site.
Looking to drive scalable business growth through Facebook? With access to the latest data, leading technology partners and highly skilled social strategists we can turn social into ‘$ocial’.
Powerful, cost effective and deceptively simple – Salmat is an SMS powerhouse ready to equip you to get more customers.
An astounding 98% of the text messages you send will be read. Compared to just 22% of emails.
With click through rates as high as 8.2%, SMS/MMS is a cost effective, proven customer engagement channel.
No minimum spend, no monthly fees, no contracts, no worries.
With 20 years’ experience developing SMS acquisition campaigns – get more customers with Salmat’s MessageNet platform. No matter the size of your business or industry – rest easy knowing you can deploy campaigns instantly and with complete ease.
99.5% uptime guaranteed for total peace of mind. Our #1 focus is to ensure you can get your critical messages out, anytime.
99.95% of messages delivered in under 2 minutes, guaranteed. Direct connections to Australian telcos means no delays or duplication issues.
All the things you need in one simple platform: opt-outs, bulk broadcasts, two way SMS, web SMS and more.
Fully streamline your marketing and customer acquisition strategy with a platform built specifically for multi-office companies.
Provides full transparency of your multi-office campaign and shows exactly how your budget is driving performance.
Spend less time manually enforcing brand compliance. FUSE ensures your guidelines are applied to all comms.
SMS, eDM, Press, POS, DM, Social – FUSE empowers consistency and ROI across your multi-channel campaigns.
Take control of your franchise marketing spend with FUSE. Did you know that 70% of franchise organisations rely on the franchisee to report their spend? Manage your campaigns across multiple sites and multiple channels with Salmat’s powerful platform. Create consistent brand presence and ensure your business is getting more customers through the door.
Centralise your local marketing activities into a single platform with FUSE. With all your marketing tools in one place, it’s never been easier to ensure brand compliance for head office while giving franchisees and stores the autonomy to execute localised marketing that connects with local customers.
The FUSE platform makes traditional and digital marketing simple, with one portal that gives you access to the best technology for your local marketing campaigns.
The only platform for multi-site marketing, FUSE has everything you need to get closer to your customers.
Salmat Active, our on-demand contact solution, is engineered to effectively meet sudden increases in demand. Our flexible contact centres can be a short-term extension and cost effective solution for your business.
Your customer solution can be up and running in minutes with the flexibility to switch on and off when needed.
Salmat Active delivers exceptional customer experience that drives conversion 24/7.
Short campaigns, overflow, low volume or anything in between. Pay as you GO flexibility.
Salmat Active engineers solutions to meet the changing demands of your business – no matter how small the campaign or budget. Our work is precise and our solutions are triple checked against years of research and analysis. We don’t believe in “that-will-dos”, our customer experience centres are constructed with diligence and expertise, ensuring your brand will have a voice, and your customer demand will be met with a smile.
Supplement your existing centre or create an entirely new one. Salmat Active can answer thousands of calls or a handful – it’s your choice.
Traditionally, contact centres are expensive to set up and operate. Salmat Active turns this around, giving you access to capabilities previously out of reach. Our services are available on a pay-as-you-go basis. Outbound campaigns are equally as cost effective, quoted per campaign with no long-term commitments.
Contact centres can traditionally take weeks to set up, so how can Salmat Active be this nimble? Salmat Reach Contact Centre platform, based on Avaya and KANA best-of-breed technology, forms the smarts behind all our client solutions and is agile enough to deliver an integrated multi-channel campaign in minutes.
A Virtual Agent that’s customer service focused and built specifically to improve conversion and lower costs.
Clients have seen a 150% increase in self-service tools by frequent users.
Virtual Agency users see a 90% increase in successful call self-authentication, up from 25%.
Your business can expect average talk times to reduce by 50-60 seconds per call.
Salmat’s Virtual Agent is engineered from the ground up, meaning our solutions are custom-built to match your business' specifications and customer needs. Designed to reduce costs, improve efficiency and drive conversion; our online front desk is specifically constructed to be the voice and identity of your business while your customer service needs are met.
Using advanced speech technology, Virtual Agent lets customers cut to the chase. Like your real agents, he asks open-ended questions and understands the caller’s response beyond keywords or phrases, so the customer can be routed quickly to the right people - with fewer misdirects and reduced agent handling time.
With a combination of smart questioning and voice biometrics, Virtual Agent Identity asks the fewest questions possible to successfully and securely identify each caller. Just one simple question may be all it takes.
Automatically deliver the right answer to customer questions on your online sites, with Virtual Agent Online. Powered by the most accurate natural language processing in the world, Virtual Agent Online is proven to increase conversions and improve the customer experience.
Want happier customers that convert more often? Introducing flexible and cost-effective contact centre solutions engineered with state of the art technology in the best onshore, nearshore and offshore locations.
53% of mid-size companies outsource for quality of service, control and process improvement.
Companies can reduce their overhead costs by up to 70% by outsourcing to the Philippines.
64% of firms choose to use more affordable staff from overseas in order to expand their overall team.
Our solutions are the result of years spent analysing and measuring the changing nature of customer service and relationships. That’s why Salmat’s Contact Solutions are unrivalled, and our experience unparalleled – we don’t engineer anything without the absolute assurance it’s the correct answer for your business now, and for your business in the future.
Our team of operational and consulting experts look at your whole customer experience – the entire customer journey across all communication channels – to identify causes of failure demand and how we can reduce customer effort.
Get the optimum blend of people, processes and technology to maximise the efficiency of your customer service operations, whatever the call volumes. With rapid recruitment & training processes and flexible IT systems, Salmat has the capacity to scale with your business to effectively manage unexpected peaks in demand.
Our great agents are supported by a complete suite of tools to help them get the job done, and continually improve on our performance.
A powerful eCommerce site that not only functions beautifully and integrates seamlessly, but is built specifically with customer conversions in mind.
Operate multiple online stores, mobile sites and customer service from different brands on a single platform.
Easily integrate with third party services such as live chat, payment gateways or customer feedback surveys.
Manage product information including images, customer ratings and reviews from a single platform.
As we all know, there is nothing worse than a hard to use site. That’s why we don’t just build websites, we create multi-platform experiences that are so instinctive and functional – your customers will love to use them. Our eCommerce offering doesn’t end there, from digital marketing and strategy, through to full customer journey optimisation and accessibility, we access the expertise of 150+ eCommerce specialists to make your website king and queen of customer conversion.
We blend robust implementation methodology, world-leading platforms, and the know-how of more than 150 eCommerce specialists. Our specialists have intimate knowledge of Magento and Hybris platforms, and know exactly how to use them to create beautiful, commercially focused websites that achieve amazing results.
Drive revenue and protect margins with our eCommerce solutions. Powered by a single platform, they are packed with all the business tools you need. The Hybris multichannel suite is a world-class eCommerce platform used by globally recognised, major retail brands and tailored exclusively to your brand requirements.
Maximise sales and deliver a customer experience like no other. From real-time personalisation to seamless checkout processing, our eCommerce solutions are designed to fuel conversions.
In this complex world full of information and distractions, never before has getting more customers been so critical to business success. Our free eBook covers:
While you're here feel free to browse our thought leadership and related acquisition articles below:
When it comes to better conversion, it’s best to start with all the right information. Start improving your conversion today with our eBook, learnings include:
While you're here feel free to browse our thought leadership and related conversion articles below:
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